Store Policies

BoxcarBruce.com offers the following guidelines for  your shopping satisfaction:

 Payment: Your payment must be received within 7 days and you must provide an eBay registered and verified shipping address.

Shipping: Your shipping costs within the continental United States are posted as a flat rate. I ship by USPS or UPS based on the value and weight of the item. Your purchase usually ships between 1 and 2 business days after receipt of your payment. Occasionally, if I run out of stock and the delay will be too long, I will refund for that item. U.S. customers get a USPS or UPS tracking or confirmation number by e-mail when the item ships. International buyers will not receive this information.

International Buyers: Allow 2 to 4 weeks for delivery in most cases. Sometimes it will take longer. I currently ship to Canada, UK, Germany and Australia and some European countries.

APO/FPO I do not ship to your address.

Signature Receipt: Shipments that do not fit in your mailbox are typically left at your door. I usually require that you sign for items of higher value.

Returns: If you are not happy with your purchase, you may return your item for a full product refund if you: email me first within 7 business days of receiving your item using the original packing materials. If I have made a listing error and you have made a purchasing decision based on that error, you are entitled to full product and return shipping costs when you follow my shipping instructions. Seasonal items like a Holiday train set qualify only for an exchange or store credit.

You may return merchandise purchased from BoxcarBruce.com for a refund. All returns must be approved by email or phone before you ship any item back to me.  Item must be returned in original packing within 7 calendar days after receipt Shipping, handling, and insurance charges are not refundable. Buyer is responsible for return shipping charges. G SCALE DIE-CAST - G SCALE FIGURES - G SCALE ROLLING STOCK - G SCALE ACCESSORIES

 

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