Return or Exchange of a Product:
- E-mail Customer Service at customerservice@BuySolarGadgets.com to obtain a Return Merchandise Authorization (RMA) Number. BuySolarGadgets.com is not responsible for any product returned without an approved RMA #.
As the return shipper, you are responsible for making sure that the package arrives to us. We recommend that you use a reliable source such as DHL, UPS, FedEx, or the United States Postal Service (USPS) using delivery confirmation. All return shipping charges must be prepaid. We cannot accept C.O.D deliveries, nor third party billing for returned merchandise. Please note that your original shipping costs will not be refunded for product that is not damaged or defective.
To ensure full credit, all products returned must be in original boxes and packaging, have original UPC codes on the products & packaging, manuals intact and RMA Number provided on the return package shipment. If any of the above is not returned with the item, you may be subject to a 15% repackaging fee, which will be determined on a case by case basis.
Once your package arrives, we will follow-up with the appropriate action requested at the time the RMA # was issued. If a credit is to be issued, please allow 7 - 10 business days from product receipt at our warehouse for credit to be processed.
Ship all packages with RMA # clearly marked on package to:
BuySolarGadgets.com
2010 Russell Street, Suite A
St. Louis, MO 63104 USA
Attention: Wonda White (Returns & Exchanges)
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