Store Policies

How to Pay
We accept Visa, MasterCard and PayPal as payment for orders. You also have the option of COD in which you may pay when you pick up at the store in Lansdale. The best way to make payment is to enter your credit card number on our secure online order form. That is most efficient for getting your order processed. If you're hesitant to submit your credit card on our website, please give us a call. NEVER send us an email with your credit card information-- email is not secure. 

Missing Items or Damaged Shipments
When you receive a shipment from HenningsTrains.com, please check the contents of your package immediately. We require that you report any missing items or product damage within 7 business days of receiving the package. HenningsTrains.com must report all damages immediately to the delivery service for inspection; therefore, we ask that you keep all merchandise and packaging in the condition as it was delivered. Claims issued on damaged or lost orders can take the carrier 7-10 days to process. Once a claim has been initiated and processed, a replacement will be sent. We cannot accept cancellations on merchandise after it arrives damaged or is lost, but we will make every effort to correct this situation. Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete.

Missing or damaged packages aren't fun for anyone-- so know that we'll make sure to resolve these rare situations quickly. 

Defective Merchandise
 If you suspect that you have a defective product, please immediately contact us to advise you on the best way to resolve the problem. 

Refusal of Delivery
If you place an order and it is refused/returned upon delivery to the address your specified in your order, you are responsible for the shipping costs for the order without exception. Any money refunded will be MINUS the shipping cost in addition to all other shipping fees that HenningTrains.com is charged by the courier. 

Returns and Refunds
We want you to be happy with our service and the products we provide. If you are not satisfied with something, please send it back within 7 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed. Please contact us to initiate the return process for your item that is in new condition with all original packaging. 

You can return any merchandise (*except light bulbs and the like) in brand new and unused condition within 7 days of the date you receive your order. You must return all retail packaging that were shipped to you, and you must ensure it arrives back to us in the condition you received it - so please be careful with the retail packaging that arrived to you in new condition. You're responsible for the cost of shipping the item to HenningsTrains.com.

Again, please keep track of all original packaging, paperwork, documentation, parts and accessories. They must be included with returned merchandise.

For refunds payment will be refunded primarily the same way it was recieved. It will be credited back to the credit card that was used at the time of purchase or payment returned by PayPal. Whichever applies.

Any questions with any of our Store Policies please don't hesitate to contact us. 

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