Customer Service

We pride ourselves on superior customer service and support. Although, we are a small, family-operated business operating two independent websites, at times, we are a bit overwhelmed with an unexpected higher volume of orders. As such, there will be delays to respond to our customer's questions, requests, and concerns. However, we will do our best to promptly address to your E-mails and reply back within 24-48 hours. Due to timezone differences between Hawai`i and U.S. Mainland and Overseas locations, our Best Contact Method is to E-mail us at: acpos@aol.com. If you have any questions on your returns or exchanges, please email us at: acpos@aol.com with your Transaction ID included in the subject line. Please let us know how you feel about your purchase, good or bad. We just might offer you with a special reserved promotion code as a mahalo (thank you) for taking the time to write us regarding your overall experience, recommending corrective changes on our site's listed items or overall appearance.

**Mana Kahuna Kalai SHIPPING POLICY: Please understand we should not be held responsible for your delivery time once your order has shipped as we are not the individuals physically delivering your package. 
Please allow us 3-5 business days to process your order before shipping.

NOTE: IF YOU HAVE SPECIAL EVENT DEADLINE TO MEET (BIRTHDAY, WEDDING, ANNIVERSARY), PLEASE INCLUDE A NOTE WITHIN YOUR PAYMENT AND ALSO SEND US AN EMAIL NOTIFICATION TO acpos@aol.com, IN ORDER TO EXPEDITE YOUR ORDER'S PROCESSING AND/OR CONSIDER SELECTING PRIORITY/EXPRESS SHIPPING DELIVERY METHODS AS NEEDED.

We will best attempt our most efficient order processing during traditional or honoring observance holidays (Valentine's Day, Mother's Day, Father's Day, etc.) and during the Christmas shopping season (20NOV-31DEC) by shipping orders daily, in the order it was received, during these peak periods of shopping. We only utilize the United States Postal Service (USPS) for all U.S., Canada, and International shipments. NOTE: USPS Express Delivery is (2-Days Guaranteed) From Hawai`i for All U.S. Addresses.

**FLAT RATE** Shipping/Insurance: Regardless of the Unlimited Quantities you purchase, unless otherwise stated, FLAT Rate shipping only applies to All of our Mana Kahuna Kalai website “Jewelry” items. Please E-mail us if you require any assistance with your transaction or if requesting a invoice total and note if you want First Class, Priority, or Express Delivered Shipping and if you want to include shipping insurance. Completed items, paid separately by the Customer, cannot be combined "After-the-fact" and no refunds will be offered. Please ensure you wait until you have completed all of your shopping, before you process or request a FLAT Shipping Rate Invoice. One Gift Box Total, is included with every FLAT Rate Invoice, due to package size limitations (E-mail us, if you have a specific item requiring an additional gift box).

MANA KAHUNA KALAI FLAT RATE SHIPPING COSTS (INCLUDES FULL VALUE SHIPPING INSURANCE):
- All U.S. FLAT Rates are First Class $5.00, Priority $8.00, Express $21.00.

- All Canadian FLAT Rates are First Class $6.00, Priority $14.00, Express $28.00.

- All International FLAT Rates (Excluding Certain Countries) are First Class $7.50, Priority $16.00, Express $30.00.

**NOTE: Certain International Countries First Class Shipping is $8.50 and Already Includes Shipping Insurance to Protect the Full Value of All Items Within the Order's Invoice.

- Requesting Shipping Insurance: NOT NEEDED! Regardless of the Unlimited Item Quantities Purchased, All Orders Shipped Within the United States and its Territories, All Canadian Provinces, and All International Countries Will Include Shipping Insurance to Protect the Full Value of All Items Contained Within Your Invoice. Please Email Our Customer Service at: acpos@aol.com, If You Have Any Questions.

**STANDARD RETURN/WARRANTY POLICY: Prior to shipping back any returns, please E-mail us to discuss your return or any other concern you might have regarding your purchase. If you are not 100% satisfied with your purchase, we will honor a full refund of the item's original cost, less a 10% Restocking Fee, using the numbered procedures below (Please See our FAQs Page regarding the Restocking Fee Explanation). Return any and all Jewelry item/s within a combined invoice (Excluding All Earrings, Toe Rings, Belly Rings, Hair Accessories, and all Custom-made Personalized Jewelry) in its original, unworn condition upon receiving your package within 7-days after delivery date for an exchange, website store credit, or refund of the item’s Cost (Less All Shipping and Insurance Costs To/From You, and a 10% Restocking Fee). Return body jewelry (Earrings, Toe Rings, Belly Rings, Hair Accessories) items only upon receiving your package within 3-days after delivery date, for only an exchange if received in a condition that immediately fails to meet expectations of construction integrity or workmanship. Unless otherwise noted, all other non-Body Jewelry items have a FULL 30-day Reliability Warranty. If any non-Body Jewelry item, by itself (Without External Cause), fails to meet expectations of workmanship within 30-days after the delivery date, please return the item/s for Exchange or FULL 100% Refund of the item’s cost (Including All Shipping and Insurance Costs To/From You). The standard return policy excludes all custom-made personalized Hawaiian Jewelry orders, which is handled under our exchange policy. Please feel free to E-mail us if you have any questions. Live Aloha!

**RETURN PROCEDURES: 
1) Include a Photocopy of the invoice.
2) The item/s you would like to return.
3) We will E-mail you with a confirmation as soon as we receive your return.
4) Please allow up to 10-days to complete your refund. Usually, all refunded credit will be shown on your next credit card statement.

Please send your return by including delivery confirmation and/or insured mail to:
Donald Ehnes
P.O. Box 893245
Mililani, HI 96789-1875

**CUSTOM-MADE PERSONALIZED HAWAIIAN JEWELRY EXCHANGE/WARRANTY POLICY: If your Custom-made Hawaiian Jewelry is incorrectly designed as ordered, you may return it back for a Correction Exchange within 7-days of receipt. Returned items from the customer, due to incorrect sizing requested on initial order, will incur high repair charges to fix. Warranties: All Enamel Work includes a Free Lifetime Service Repair (Shipping and Insurance Costs To and From are the Responsibilities of the Customer). We offer custom-made jewelry designs with an enhanced upgrade by adding clear or colored CZ Gemstones or Genuine Diamonds to accent around the design, set in the middle of a flower or flowers, or filling in the letters of a design including a personalized name, title or phrase. However, because of daily wear, stones may become loose over time and may become dislodged. In the unlikely event that this happens, this warranty will cover the labor-only repair of the merchandise. If a stone does fall out and you have retained the stone, we will repair the item free of charge, but the customer will be responsible for the to/from shipping and insurance costs. If a stone falls out and is completely lost, the customer will be responsible for the cost of replacing the new stone along with to/from shipping and insurance costs. Labor services for loose stones are covered and free of any charge under this warranty.

**CUSTOM-MADE PERSONALIZED JEWELRY EXCHANGE PROCEDURES (Applies to all Custom-made personalized Sterling Silver and/or 14k Gold jewelry Hand-Engraved designs):
1) Prior to shipping back any personalized custom-made jewelry designs for correction/s, please E-mail us to discuss your concerns you might have regarding your custom-made to order purchase.
2) Include a Photocopy of the invoice.
3) Write down the desired corrections we discussed you would like corrected on the invoice.
4) You are Required to mail all custom-made silver and/or 14k gold item returns for correction/s using Priority Shipping, Insured to cover the item's FULL purchased cost value, and include Delivery Confirmation. All Shipping/Insurance costs for corrective returns will be refunded 100%, if the oversight is from Mana Kahuna Kalai.
5) We will E-mail you with a confirmation as soon as we receive your package to correct the item/s.
6)  Item/s will be corrected and shipped back to the customer as an Exchange.

Please send your corrective exchange return by including delivery confirmation and insured Priority mail to:
Donald Ehnes
P.O. Box 893245
Mililani, HI 96789-1875

Measuring for a Hawaiian Bangle: It is vital that your know the correct circumference of the "Hand-size" when ordering Custom-made Bangles to avoid costly alteration sizing adjustments you will incur. When SIZING FOR A HAWAIIAN BANGLE - Take a soft measuring tape and tightly measure the circumference of your very tightly clenched hand with your four fingers straight and your thumb turned in to touch your ring finger or pinky (this should make your hand's circumference the smallest size possible). Please measure over your knuckles (widest fist area) using inches. This would be your approximate hand size for a bangle. Please Remember that it is your "HAND" that is to be accurately measured, and NOT your "WRIST". A solid bangle must be able to squeeze on and off over your hand comfortably, yet rest nicely on your wrist and not easily slide off your hand. You may also go to your nearest jewelry store or any jewelry counter and ask them for your bangle size, if they have hand-sizers. Due to the custom details of personalized jewelry, all sales are final and we do not take responsibility for incorrect sizing of your jewelry ordered. Resizing Alterations are available, but very costly to adjust!

LAYAWAY NOTE: Due to the constant steep and erratic price fluctuations of the Gold Trading Markets, we Do Not Accept Any Monthly Layaway Payment Plans, because it is difficult to determine the cost basis of your Custom-made Order 3 to 6 Months after your Order Date.

**STANDARD EXCHANGE PROCEDURE (Applies to all Jewelry items, excluding all Custom-made personalized jewelry):
1) Include a Photocopy of the invoice.
2) Write down the size that you would like to exchange for on the invoice.
3) Include a $4.00 CHECK to cover return shipping and handling charge to ship the exchanged item back to you.
4) We will E-mail you with a confirmation as soon as we receive your package to exchange the item/s.

Please send your exchange by including delivery confirmation and/or insured mail to:
Donald Ehnes
P.O. Box 893245
Mililani, HI 96789-1875

If you have any question on your returns or exchanges, please E-mail us at: acpos@aol.com with your Invoice Number or your Transaction ID included in the subject line.

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