Customer Service

Smitty's Pen Works's customer service goal is simple: We are committed to providing our customers total satisfaction every time you deal with us. Guaranteed - we will do our best to resolve any problem to your satisfaction.
With our new Smitty's Club we offer frequent sales of our most popular products to members.
Contact us via email at lssmith37@comcast.net or call (302) 422-1507 during normal business hours Eastern Time. Or you may write us at:
Smitty's Pen Works

102 Starland Way
Milford, DE 19963-5379
We respond to all emails, AND return all phone calls usually within 8 hours.

To obtain the status of an order, enter the confirmation number and click Go!.

e-Gift Cards

Check your e-Gift Card balance.